How to Improve the Customer Experience with Journey Mapping + Service Hub
- Shared screen with speaker view
Juliana Nicholson
16:18
We will post all slides to community.hubspot.com and email them out after!
Juliana Nicholson
24:41
Yup jlotay!
Juliana Nicholson
36:13
Too many smart cookies in the room!
Adriti Gulati
41:47
Hi Megan! Great question - two things. Are the answers to the key moment questions different based on those different industries? If so, create two maps - if not, try and put them in the same map. My hunch is the moments will be a bit different so I would lead towards two different ones.
Kristen Granara
54:45
JetBlue
Yana
01:01:38
thank you. it was great! nice visuals and clear speach
Aline Martins
01:02:22
Thank you, I love it!
Kristen Granara
01:03:41
Yes MIRO is the name of the application
Megan Tansom
01:04:38
Thank you!!
David
01:06:24
Thank You Adriti! Great job!